Refund Policy

1. Overview

This Refund Policy governs refund requests for paid subscription plans on riskr.app. We aim to be fair and transparent. Please read this policy carefully before subscribing to a paid plan.

This policy is consistent with applicable guidelines issued by the Reserve Bank of India (RBI) for digital payment services and subscription-based digital products.

2. Subscription Billing

riskr offers monthly subscriptions. Subscriptions are billed in advance on a monthly cycle via Razorpay. The billing date is determined by the date you first subscribe.

Subscriptions renew automatically each month unless cancelled before the renewal date. No automatic refunds are issued for automatic renewals — it is your responsibility to cancel before the renewal date if you do not wish to be charged.

3. Refund Eligibility

We do not offer refunds as a matter of course. However, you may be eligible for a refund in the following circumstances:

3.1 Technical Issues Preventing Service Use

If a documented technical failure on our part prevents you from using the core features of your subscribed plan (contract analysis), and we are unable to resolve the issue within a reasonable time, you may request a full or partial refund for the affected billing period.

3.2 Duplicate Payment

If you are charged more than once for the same subscription period due to a billing error, the duplicate charge will be refunded in full.

3.3 Unauthorised Transaction

If you identify a charge on your account that you believe was made without your authorisation, please contact us immediately at support@riskr.app. We will investigate and, where confirmed, process a full refund.

3.4 Time Limit

Refund requests must be submitted within 7 days of the charge date to be considered. Requests received after 7 days will generally not be eligible for a refund, except in cases of fraud or where required by applicable law.

4. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

• You changed your mind after subscribing and have already used the service during the billing period.
• You forgot to cancel before an automatic renewal date.
• You were dissatisfied with the quality of an AI-generated analysis, given that the nature and limitations of AI analysis are disclosed prior to purchase.
• Your account was suspended or terminated due to violation of our Terms of Service.
• Partial use of a billing period — we do not offer prorated refunds for unused days within a period unless an eligible technical issue occurred.

5. How to Request a Refund

To submit a refund request:

1. Email us at support@riskr.app with the subject line: "Refund Request — [your registered email]"
2. Include the following details in your email:
   • Your registered email address
   • The date of the charge
   • The amount charged
   • Razorpay payment ID (available in your email receipt)
   • A brief description of the issue or reason for your request
3. We will acknowledge your request within 2 business days and aim to resolve it within 7 business days.

6. Refund Processing

Approved refunds will be processed via the original payment method through Razorpay. Depending on your bank or payment provider, refunds may take 5–10 business days to appear in your account after we initiate the refund. We are not responsible for delays caused by your bank or card network.

7. Cancellation vs. Refund

Cancelling your subscription prevents future charges but does not automatically trigger a refund for the current billing period. You will continue to have access to paid features until the end of the period you have already paid for. If you also wish to request a refund for the current period, you must separately submit a refund request as described above.

To cancel your subscription, go to Account Settings → Billing → Cancel Subscription.

8. RBI Guidelines Compliance

riskr processes payments through Razorpay, a regulated payment aggregator authorised by the Reserve Bank of India. All payment processing is conducted in compliance with applicable RBI guidelines for digital payment services. For disputes relating to payment processing, you may also contact Razorpay's support or raise a complaint through the RBI's Integrated Ombudsman Scheme if required.

9. Changes to This Policy

We may update this Refund Policy from time to time. Significant changes will be communicated via email or an in-app notice. The updated policy will apply to billing cycles commencing after the effective date.

10. Contact

For refund requests or billing questions, please contact us at: